Return policy

We would really like you to be able to touch our wool through your screen! Until technology allows, we have developed a hassle free return system! If you wish to return your order because the texture of the yarn or the colors are not as expected, please call 450.744.1949 or click here. We will send you a return code and a pre-paid return label and this way, the return is at our expense. Return conditions:

  • You must contact us within 7 days of the date following the reception of your order.
  • You must return the package within 10 days of receipt of your return label.
  • The total quantity of the same product must be returned.
  • The returned item must be in its original state.

We will issue a credit to your account as soon as we receive the package.

The credit will be available to apply on your next purchases.

Some exceptions:

  • No return on books and patterns.
  • No return on the winded yarn.
  • Applies to items purchased at regular price.

We made a mistake? We are very sorry!
Call us at 450.744.1949 and we will make sure the procedure is in place quickly to correct this situation.

The package was damaged during shipping? Send us a picture by e-mail at, we will contact you as soon as possible with further details.

Pure Laine etc.
341 rue Principale, #101
Saint-Sauveur, Qc.

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Returning Customer